STORE POLICY

CARD MESSAGES

We provide complimentary 3.5” x 2.25” cards with handwritten messages with each flower delivery. Please note, we do not alter or edit your card messages. The way you input the card message is how it will be received by the recipient. Please ensure you proofread your message for spelling or grammar mistakes. Feel free to get creative, we’ve seen it all!

DELIVERY/PICKUP DATES + TIMES

We deliver flowers from Tuesday to Saturday. Same-day deliveries must be placed by 12:00 PM. Orders placed after 12:00 PM will be delivered the following business day. Please note, we DO NOT accept same-day deliveries on Sundays & Mondays. Tuesday delivery orders must be placed by 1pm on the Saturday prior. Delivery routes are established daily based on the most efficient route and we strive to ensure your recipient receives their arrangements as soon as possible.

Please note, during the Covid-19 pandemic, we are unable to arrange exact delivery times due to challenges our delivery team is currently facing.

Delivery services are priced based on postal code and rates provided by our carriers and not all locations can be shipped to at this time.

DELIVERY ZONES & FEES

Our local delivery fee will be added to each order, for each address. (For deliveries outside our local delivery area, this fee may vary. Please see the pricing below. If your area is not listed, please contact us by directly for delivery rate.

Zone 1: $15.00

Local
Concord
East York
Etobicoke
North York
Maple
Midtown
Richmond Hill
Scarborough
Thornhill
Toronto & Downtown
Willowdale
Woodbridge

Zone 2: $20.00

Ballantrae
Bolton
Brampton
Claremont
Courtice
Gormley
King City
Kleinberg
Milton
Nobleton
Oakridges
Pickering
Unionville

Zone 3: $25.00

Aurora
Ajax
Brampton
Burlington
Uxbridge
Stouffville
Oshawa
Oakville
Whitby
Newmarket

Orders must be received before 12:00 p.m. in the recipient's time zone to assure same-day delivery. We may be able to accomodate orders for the same day delivery however cannot guarantee this. Orders received after that time will be delivered the following day. Some exceptions can be made, we ask that you contact us directly by phone or email to have any special requests fulfilled.

We will do our best to accommodate flower delivery at specific times of day, but we cannot guarantee it.

Our store is closed Sunday and Monday and we do not do deliveries on these days. If there is a special request, please contact us as we will try to accommodate you.

Delivery of orders to rural route addresses or cemeteries cannot be guaranteed.

Please note that same day hand delivery is NOT available for Burlington, Bowmanville, Claremont, Stouffville, Uxbridge, Newmarket and Milton. Please place orders to these areas at least 2 days in advance to ensure your order arrives on your desired date.

RECIPIENT NOT HOME/NOT AVAILABLE

Please ensure someone will be home to receive your order.

If your recipient is not home when their delivery arrives, we will leave the flowers in the safest location possible, often next to the front door or on the porch. Our delivery team will contact the recipient to let them know of the delivery attempt. If our delivery team does not deem it safe to leave your order, often due to poor weather condition or high likelihood of damage, we will contact the recipient directly and the order will be brought back to our studio. A same-day second delivery may be attempted, if time allows for it. Please note, flowers cannot be left outside if temperatures are above or below a certain threshold. In the event that flowers need to be brought back to our studio and delivered again on the following day, additional delivery fees will apply. Please note, during the Covid-19 pandemic, we will not leave flowers with neighbours.

CURB-SIDE PICKUP IS AVAILABLE

Please call us 416-784-9888 on arrival, your curb-side pickup order will be out shortly.

CURB-SIDE PICKUP HOURS

Tuesday to Friday - 11am to 6pm
Saturday - 11am to 4pm

QUALITY STANDARDS

Our selection of blooms and greenery are all cut from their host plants at different times. Each product also has a completely unique vase life expectancy. Therefore, it is possible that some blooms may outlive each other. We do guarantee that your arrangement will look fresh for at least 48 hours. If you are concerned with the quality of your order, please send us a photo of the entire arrangement and description of the issue to info@roseprick.ca. We will take reasonable action to rectify your concern, which may result in replacement of your order on the next business day.

SUBSTITUTIONS + AVAILABILITY

Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers. Care is taken to maintain the style, theme, and colour scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type and may substitute with another colour.

DAMAGES + ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue. If your arrangement is damaged, a replacement arrangement of equal value. will be sent out, free of charge to you. We do not offer refunds. Please see Return Policy for more information.